Your perfect peak season, supported by us

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Your ideas help build a better platform

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More control over your revenue

You told us

Your goal is to maintain, or even better, grow your revenue when demand is high. Invalid credit cards are a common pain point – and a hassle when you’re already in a high-demand season.

What did we change?

To help save you time and secure revenue, we’ve made significant improvements to our invalid credit card process, along with launching a new availability optimisation page. The new yearly calendar view allows for long-term planning, up to and including next peak season. We’re also working on ways to discourage guests from making overlapping bookings on our site, which reduces the amount of last-minute cancellations.

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Reduce your day-to-day workload

You told us

You’d like to create separate logins – and limit access permissions for different job roles – to improve security and accountability. You also said anything that saves time over a busy season is helpful.

What did we change?

We’ve launched a new way for you to manage your extranet user accounts – saving you time and improving your account security. To help you communicate more easily with guests, we’ve also improved our messaging templates, which allow you to use personalisation to connect with guests more effectively. You’ll find these on your messaging preferences page.

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Improve your guest experience

You told us

Better pre-stay communication could help you set guest expectations and improve their overall experience. Many of the ‘booking notes’ your guests include in their reservations also contain important questions or requests.

What did we change?

We’re now forwarding your guests’ booking notes and requests to your extranet inbox and Pulse app, so that you can see and answer any special requests more easily.

We’ve also improved the messaging function in Pulse. Now, you can take or upload images to share, or send specific locations to help your guests find their way to your property or around your destination.

Your peak season, our advice

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Growing your revenue

Find out what we’re doing to help reduce cancellations and grow your bookings, plus: expert advice on upselling your listing.

Boost my performance

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Providing a best-in-class guest experience

We explore how you can leverage previous guest reviews, how to save time answering common guest questions, and what matters most on your property page.

Go to my extranet

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Managing daily operations efficiently

Here’s how you can save time when managing user accounts, handling invalid credit cards, and messaging your guests.

Go to Pulse app

What partners are saying about their peak seasons

"Try to find suggestions for ways to improve your offering, whether it's a welcome gift, smart new toiletries, or something else. Guests love feeling that you care, and that you've made an effort, and it's these things that they'll tell other people about."

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Jonathan

"We make families with children feel very welcome, and always find time to answer any questions guests may have… Our aim is for all the families to have a wonderful, unforgettable holiday – just like the holidays we had when our children were young."

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Sutherlea

"Hard work, interaction with the quests, and competitive pricing throughout the year are the key to a successful business… everyday actions that will make every guest happy, and most importantly, make their vacation right."

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Homecomingbnb


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